All returns will require a valid Return Merchandise Authorization number (RMA) issued by our customer service team at USAFireBowls Please call 1-951-817-4082 to start your RMA process. Items returned without an RMA will not be considered for a refund. You have 30 days from the time you receive your shipment to request an RMA. The RMA will expire 15 days after it is issued and cannot be extended or re-issued. A valid RMA number must be written clearly on the shipping label or box. No refunds will be issued for incomplete or unauthorized returns. Refunds will be issued after items arrive in our warehouse and are inspected. It may take three to five weeks from the date we receive an item for your account to be credited. USAFireBowls reserves the right to refuse any returned product. Please refer to our return guidelines for further information.
- No returns will be accepted more than 30 days after you receive the merchandise. Unfortunately, we cannot allow any exceptions to our return policy.
- We will not accept damaged merchandise that was not inspected by the customer at the time of original delivery and was not reported or claimed within 48 hours of receipt. If the customer signs for delivery and does not report any damage to the shipping company, or to USAFireBowls , then it’s the customer’s responsibility to file a claim for damages with the shipping company.
- No returns or exchanges on discontinued items.
- All returned products will be inspected. Any item that is returned as defective and is found not to be so will be subject to a 25% handling fee as well as the restocking fee of 15% plus all shipping costs.